LivePerson is a tool that you need to boost your AI Engineering Tasks. Check out this post to find out more about this tool.
What is LivePerson?
Known as an AI-enabled communication system, LivePerson facilitates inquiries and the completion of operations for you. Besides, it can increase the site or mobile app of your brand. It is regarded as one of the rulers in the field of intelligent customer involvement in real-time.
This tool helps you to establish meaningful and relevant customer links. This vision is made available based on investments in real-time measurements, analytics, and leading host platforms.
This program has led to stronger return standards, from the biggest companies in the globe to tiny one-person companies. Moreover, it decreases assistance expenses and added many times as much marketing transactions as conventional websites.
Overview of LivePerson Benefits
- Advanced Platform
This instrument provides alternatives that can be simply altered to fit any company, be it routing, monitoring, or reporting. Its proprietary technology increases customer service by using its hot feature. Moreover, it uses expert text analytics to identify topics about which customers talk over and over.
- Different Automation Choices
There is no one-size-fits-all solution for automation customer support. This tool offers an open AI platform and an integrated automation option, one of the first in the industry.
You can, therefore, use the integrated processing tool, incorporate it with third-party bots or generate their own.
- Better Routing and Scaling
As you might know, most systems chat with each officer, this instrument has an intelligent capability. It measures the interchange frequency before discussions are transmitted.
This advanced routing and scaling capacity has an algorithm that gives priority to clients who answer quickly over those who allow conversations to remain silent. This feature maximizes the time of each agent and increases the efficiency of a chat operation.
Price And Plans
LivePerson does not offer a free plan. It comes with other options like Standard for
$40/user/month, Premier for $90/user/month, and Enterprise by quote.